Support
We're here to help.
Contact us
Email us at support [at] myaviationtools.com.
We reply by email, usually within a few days.
Helpful links
- Live status — check if MyLogbook is experiencing an outage before emailing.
- Pricing & plans — compare Free, Pro, and Fleet tiers.
- Privacy Policy — how we collect, store, and protect your data.
- support [at] myaviationtools.com — email support with steps to reproduce. Do not file public GitHub issues.
Quick fixes
Forgot your password
On the login page, click Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Can't sign in
First, check the status page to rule out a service outage. If status is green, try clearing your browser's site data for logbook.myaviationtools.com (Settings → Privacy → Clear browsing data, then filter by site). If the problem persists, email us with your account email and the error message you see.
Missing aircraft or logbook entries
Entries are tied to the account you were signed in with when they were created. Make sure you're signed in with the correct email. If you have multiple accounts (e.g. work and personal), data is not shared between them. If you believe data is genuinely missing, email us with your account email and the approximate date of the missing entry so we can check the audit trail.
Export or download your records
Go to Settings → Data and choose Download all my data. You get a ZIP archive of your account, aircraft and logbook records (JSON + CSV) at any time, regardless of plan tier. Exporting a single aircraft as CSV or JSON is part of Pro.